Frequently Asked Questions

A: Our signature happy, bouncy, chewy crystal boba is made from a vegetable plant called "konjac", regarded as a low-calorie healthy "superfood", and natural prebiotic, and popularly used in food across East and Southeast Asia. If you are not familiar with crystal boba, you're probably familiar with tapioca boba, which is made from cassava root starch. Compared to fresh tapioca boba, our crystal boba has a similar bouncy, chewy, texture without the high starchy calories.     

Q: Are your boba drinks suitable for vegans?
A: No, our boba beverages are not vegan-friendly. Our crystal boba is made from a vegetable plant, but our drinks use real milk mixed in the tea.

Q: Do your boba drinks contain gluten?
A: No, our boba drinks are gluten-free and thus suitable for anyone with gluten allergies or sensitivities.

Q: My drinks were delivered, but they were left outside. Are they still safe to consume?
A: Yes, our boba drinks and the packaging they arrive in are designed to withstand typical shipping conditions. Please check your order's tracking number to anticipate when they will be delivered to your door. If you have any concerns about the condition of your drinks, please reach out to our customer support team at support@fsbeverage.com.

Q: What do I do if my order arrives damaged?
A: Please immediately send us a photo/video of your package and its contents to our customer support team at support@fsbeverage.com. Unfortunately, package handling by shipping carriers and their personnel can vary, so the external packaging of your order may not arrive in a condition we prefer. 

Q: Can I store the boba drinks at room temperature?
A: Our product can be stored at ambient (room temperature) for up to 12 months. However, serving of the product can be chilled, ambient, or even hot.

Q: What should I do if I suspect my drinks have gone bad?
A: Please do not consume and contact our customer support team immediately at support@fsbeverage.com with photos/videos of the product in question, the best-by expiration date, and a brief explanation of what you experienced. We will issue replacements or refunds appropriately.

Q: Can I return my boba drinks if I'm not satisfied with my purchase?
A: Unfortunately, as consumable beverage products, we do not accept returns. Ensuring the safety and quality of our beverages is our top priority, and we do not resell items that have left our facility. If you encounter an issue with your order, please contact our customer support team at support@fsbeverage.com, and we'll work to address your concerns and find an appropriate resolution.